Pier 80 NYE welcomes all people with disabilities. We are dedicated to continually improving our efforts to ensure attendees have access to all event goods and services, regardless of ability.
It is not acceptable to fake or exaggerate a disability to gain access to disability accommodations. Our Accessibility Department has finite resources and needs to focus these resources on helping those who legitimately require assistance.
There will be an Accessibility Services Hub conveniently located inside the event grounds to support and address the needs of all attendees with accessibility needs. This Hub will be located directly inside the main event entrance, next to Guest Services and the lockers. This location will be labeled on the guest facing map when released. There is no accessibility pre-registration before the event - this is all done onsite at the event.
At an Accessibility Services Hub, you can:
Guests with disabilities wishing to utilize many of the accessibility services at Pier 80 NYE will be required to acquire an accessibility wristband. This wristband is acquired onsite at our Accessibility Service location. There is not an “accessibility ticket” that needs to be purchased in order to utilize accessibility services at Pier 80.
If a person with a disability wishes to change their companion, they can obtain a new accessibility companion wristband by returning the formerly used companion wristband to the Accessibility Services Hub, where it will be replaced. We are unable to reissue any accessibility wristbands unless the original wristband is brought back to us to be reissued.
We encourage guests with mobility disabilities to utilize personal forms of transportation, including wheelchairs and scooters. Crutches, walkers and canes are also permitted. Please note that we will not be renting mobility devices onsite.
The venue is navigable for people with mobility disabilities. The event is held on primarily cement terrain. VIP areas are accessible. Guests will need to traverse throughout the event grounds independently or with the assistance of a companion as the event does not provide transportation. If you need assistance finding your most accessible route around the event, please visit us at the Accessibility Services Hub.
If you need to recharge your motorized mobility device or other medical equipment, you may do so at the Accessibility Services Hub.
There is no designated event parking for this event. We strongly advise using a rideshare service, or arranging for someone to drop off and pick up.
The accessible rideshare/loading and unloading pickup/dropoff zone is located on the corner of Cesar Chavez St & Tennessee St. The traverse to the event is primarily on cement, but be advised there are sections of the pathway which involve cracks of natural terrain such as grass.
There will be a designated accessible entry lane located at the event entrance, which will be labeled with signage. Guests with disabilities may use this lane to safely enter the venue. Please visit the Accessibility Services Hub inside the event to inquire of further accessible services provided at the event.
There will be accessible viewing areas made available to guests with disabilities and their one (1) companion at designated stages. For information on how to gain access to these areas, please visit us at the Accessibility Services Hub.
Requests for these services must be emailed to us at least 14 days prior to the event to allow for sufficient preparation. The deadline for this event is December 15th, 2025. To submit a request, please fill out the 2025 Effective Communication Request Form.
Once you are onsite, please check-in at the Accessibility Services Hub to be connected with our interpreting team.
Assisted Listening Device Systems are available for those with hearing impairments. For more information, please contact adafestivals@goldenvoice.com with the subject line “Pier 80 NYE”, or visit our Accessibility Services Hub at the event.
Service animals are permitted throughout the event.
All concessions are accessible and located throughout the venue. If assistance is required, please confer with the nearest event staff member.
Several fully-equipped medical sites staffed by trained personnel are located throughout the event to manage any issue. Check the event maps for exact locations.
All prescription medications must be in the original manufacturer container with your name on it, which matches your government-issued photo ID. Please only bring a sufficient amount of medication for the duration of the event. Your medications must be cleared by the medical team at the event entry. Upon entry, ask for a crowd management supervisor to connect you with a member of the medical team.
Pier 80 NYE will have food vendors that provide gluten-free, vegan and dairy-free dietary options. For those with special dietary needs beyond the event food service, please contact us at adafestivals@goldenvoice.com and include ‘Pier 80 NYE’ in the subject line for further information.
Goldenvoice will consider any request by an attendee with a disability for reasonable modification of its policies, practices or procedures or for auxiliary aids and services that will permit the attendee equal enjoyment of the goods and services offered at the event. We encourage you to make any such request as far in advance as possible to enhance our ability to evaluate and fulfill the request.
In continually trying to make our event more accessible, we encourage you to contact us at adafestivals@goldenvoice.com with the subject line “Pier 80 NYE” for any of your accessibility-related needs. Additionally, if you have any questions about Accessible policies or our services, please reach out to us.
Please note that it may take up to two business days (weekends not included) to receive a response. During the week of the event, you can expect a response within 24 hours. If you are already onsite at the event and require assistance, please visit any of our Accessibility Services Hubs onsite to receive direct assistance.
We welcome and encourage any feedback and suggestions from our attendees. Please email us at adafestivals@goldenvoice.com with the subject line “Pier 80 NYE”. We will do our best to help you have an unforgettable experience.